Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

Shipping Methods-         Active Gear May chose to make available for use any of the following shipping options

• USPS Priority Mail
• FedEx -
• DHL
• Standard Shipping - Jamaica
• Jamaica Post
• Tara Couriers Jamaica
• Standard Shipping - Caribbean
• Express  Shipping - Jamaica
• Express  Shipping - Caribbean

Shipping Cost-  Shipping cost depends upon the method and destination you choose. The cost is calculated when you place an order in your shopping cart.

1. We deliver Mondays to Fridays between the hours of 9am to 5pm in the respective countries. We may deliver on Saturdays depending on the product; this will be clearly indicated on our websites. We Sundays and public holidays in the destination country.
2. All our deliveries are done by authorized couriers companies and never by individual freelance couriers.
3. Delivery charges are posted on the order form and relate to destination, handling and weight.
4. When we receive your order we aim at processing it within two business days. So your item(s) should then be delivered within two business days after it has left our premises. Please do not hesitate to contact us if you have any questions regarding your order.
5. We will re-deliver as soon as practicable in the event of a problem caused by us or the shipping company. However, we will reserve the right to levy a further delivery charge in the event that the problem was caused by you.
6. You must be there to sign for the package or have an authorized person on hand to sign the delivery form for you. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours.
7. Automatic delivery may not be listed for every country due to logistic/shipping reasons. If you wish to have delivery to a country not listed on the default destinations, then contact us to see if it is possible to make other arrangements.
8. Please note that some items are expensive to deliver due to their size and weight.
9. Back Order-  If any item on your order is not in stock, we will back order for you. You will be emailed and contacted number with the option to wait on for delivery or cancel your order if you would prefer.
10. If your delivery has not arrived, please contact our Customer Service at + 1 876 469 9936. If you wish to return a product delivered damaged or otherwise, please refer to our return policy.

Please ensure that you enter a valid email address when ordering. Our shipping team will email you an order confirmation immediately upon completion of your order. If you do not receive such confirmation please contact us at orders@qmstores.com

Shipping Destination-    

We can ship to almost any address in the world (note that some countries are restricted by law). Restricted countries will not come up in                                               the “ship to” drop down menu.

1. You must include your contact number at the Check Out otherwise you will not be allowed to complete the transaction.  Standard Shipping does not include unpacking or assembling. Shipping charges are non-refundable for undelivered, unclaimed or refused packages.

Orders-  

Privacy & Security

Any personal information you provide will only be used for the purpose for which you have provided it and will not be given to any third party.

Credit and Debit Cards’ Payments are secured using Secure Socket layers encryption. This makes it impossible to be intercepted by an unauthorized party. 

 

Returns & Replacements

We replace products returned to us for manufacturers fault within 24 hours of reciept.  Please use our link here to make a product return.  In the unlikely event that you require a refund, please indicate that to us in your return products form and within 24 hours of the product being recieved we will process your refund.

Ordering

Orders are normally shipped within 48 hrs of placement, except on weekends and public holidays in the departure and destination countries. Orders placed                                    during these times are shipped on the following business days. If you must have your order by a certain date, please let us know, so we can support you to get your order delivered on time . 

If your order has been processed for shipping, or has shipped, we cannot cancel your order. You can refuse the delivery and your order will be subject to our return policy. 

Payment, Pricing & Promotions

To pay for shipping of products, you can choose any of the following methods:

1. Credit Card
1. Debit Card
1. Paypal
2. qKask Account
3. Paymaster Jamaica
4. Wire Transfer
5. Direct Bank Deposit

Please note: if you choose any of the payment methods lettered c-i, you will be asked to give you’re your first and last name, date of payment, approximate time of payment, location payment made from, total amount on receipt and other details.

Viewing Orders

On every purchase, we will send you an email to cconfirm the details of your order.  All orders including copies of the invoices are also stores in your account, click here to log in. Once logged in, select your account detils from here you will be able to view all your current and past orders.

Updating Account Information

From time to time,  you may change your account details, billing or home address.  We would love to keep in contact with you but we can only do that if we hear from you,  so please,  take a moment to check that we have the most up today informration for you. Please check this website page from time to time to take notice of any changes we make as such updates are legally binding on you.

 

Acceptable Use Policy

Active Gear Limited Acceptable Use Policy (AUP) is written to protect us and our website visitors from inappropriate use of our website. By accessing and using any of our websites (www.qmstores.com ; www.iriegdgets.com ; www.cadetkitcheck.com ) and our affiliates, you accept the AUP. Active Gear Limited reserves the right to revise and update this AUP at any time.

 

Threats

Any written threats indicating bodily harm or destruction of property that is received through email, online forms, referenced hyperlinks are strictly prohibited. These threats are taken seriously and the appropriate legal authorities will be notified.

 

Illegal Use

The use of the Active Gear Brands and Websites and our affiliates for illegal purposes regardless of jurisdiction is prohibited.

 

Email

Directly or indirectly sending viruses, malware, hoaxes, chain letters or large volumes of unsolicited email (SPAM), whether or not that email is commercial in nature, is strictly prohibited.

Use of Information

In order to use any information on this website not owned or created by Active Gear Limited and our affiliates, you must seek permission directly from the owning sources.

You agree not to use any Active Gear Brand Logos, graphics or trademarks as part of the link without our express written consent.

 

Professionalism

In utilizing the services of this website, you must act at all times in a diligent and businesslike manner and refrain from any activity that may damage the reputation of Active Gear and our affiliated websites and administrators.

 

Collection of Information

Harvest or otherwise collect information about third parties, including email addresses without the express consent of such third parties is prohibited.

 

Net Abuse

Net Abuse is undesirable because:

• Some Internet Service Providers may block all access to the shopping cart system, website and email support department. This affects not only the offending customer, but all our customers.
• Recipients of abuse messages occasionally get quite angry and may retaliate with Denial of Service (DOS) attacks affecting all customers.

 

Investigation of Net Abuse

We investigate all reported occurrences of net abuse and we will take action according to the circumstances and severity of the abuse. For first offenders, we normally issue a warning and take necessary action to minimize any damage. If it is not your first time offense, or it is clear you intended to breach this policy, we may immediately take any of the following actions:

• Immediate suspension of your account, halting all order processing.
• Possible termination of account.

 

This Acceptable Use Policy defines the acceptable use of the service with a view to ensuring quality of service, the integrity, reliability, security and privacy of the Active Gear and our affiliates’ systems and products. Customers are required to comply with this AUP as a condition of receiving services from QM Stores and its affiliates.